Accessibility at Self Storage Merton
Self Storage Merton is committed to providing a website and on-site experience that is accessible and user friendly for everyone, including people with disabilities. We want customers in the Merton area to be able to research, book, and manage accessible self storage with confidence and independence.
Our Accessibility Commitment
We aim to align our website and digital services with the Web Content Accessibility Guidelines, WCAG 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
We view accessibility as an ongoing process. As our services and technology evolve, we continue to review and improve the accessibility of our storage information and booking experiences for customers in and around Merton.
Screen Reader Support
Our website is designed to work with modern screen reader software so that customers who are blind or have low vision can access information about units, prices, opening hours, and directions to our Merton storage facilities.
We aim to use clear headings, descriptive text for images where appropriate, and meaningful labels for forms and buttons. This helps screen readers convey the purpose of each element and supports efficient navigation. We also avoid using images of text where plain text can be used instead.
Keyboard Navigation
The Self Storage Merton website is intended to be fully usable with a keyboard alone, without the need for a mouse or trackpad. This is important for customers who use assistive technologies or who have mobility or motor impairments.
We work to ensure that key functions such as browsing storage units, reading facility information, and submitting enquiry forms can be carried out using the keyboard. Focus indicators are provided so it is clear which element is currently selected when tabbing through the page.
Visual Design and Readability
To support customers who have low vision or who prefer larger or clearer text, we aim to use strong colour contrast between text and background in line with WCAG 2.1 AA guidelines. Text can generally be resized using browser settings without losing content or functionality.
We use consistent layouts and clear headings to make it easier for all visitors, including those with cognitive or learning disabilities, to find information about our self storage options in the Merton area.
Ongoing Improvements
Accessibility is a continuous process. We periodically review our website and services to identify areas that can be improved. When we introduce new features, pages, or tools, we aim to consider accessibility from the outset, so that accessible self storage information remains available to as many people as possible.
Despite our efforts, some content or functions may not yet fully meet WCAG 2.1 AA criteria. Where we identify issues, we work to address them as quickly as is reasonably possible.
Accessibility Support and Requests
If you experience any difficulty using the Self Storage Merton website, have trouble finding information about accessible storage units, or encounter a barrier to completing a task, we want to hear from you.
You can contact our team using the contact details shown on our contact page to:
Request information about our storage services in an alternative format, such as large print or simplified text.
Ask questions about physical accessibility at our Merton storage facilities.
Report technical accessibility issues with our website, including problems with screen readers, keyboard navigation, or colour contrast.
Provide suggestions for improving the accessibility of our services.
Response to Accessibility Feedback
When you contact us with an accessibility question or request, we will review your message and aim to respond within a reasonable timeframe. Where possible, we will offer an accessible solution or workaround and, if needed, work with you to find an alternative way to access the information or service you need.
Our goal is to ensure that everyone in the Merton community can use Self Storage Merton with dignity, independence, and equal access. Your feedback helps us move closer to that goal and improve the accessibility of our storage services for all customers.
