Self Storage Merton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Merton provides storage and related services, including ancillary removal and transport services, to individual and business customers. By making a booking, placing items into storage, arranging removal or transport, or otherwise using our services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions are intended to be clear and transparent and to comply with the law of England and Wales. Please read them carefully before using our services. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our facilities.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business entering into a contract with Self Storage Merton for storage or related services.
We, us, our means Self Storage Merton, the provider of storage and any associated removal and transport services.
Storage unit means any unit, room, container, or designated space made available to the Customer for the storage of goods.
Services means the provision of storage units and any additional services we may offer from time to time, including but not limited to: collection, delivery, packing assistance, loading and unloading, and other services commonly provided by removal and storage companies.
Goods means the items and property you place into storage or ask us to handle or transport.
Scope of Services
Self Storage Merton provides secure self-storage units for personal and business use and may provide associated handling, transport and removal services within our service area. Our services are provided subject to availability and to these Terms and Conditions.
The specific services you have agreed with us, including size and type of storage unit, removal or transport arrangements, and any additional services, will be set out in your booking confirmation or storage agreement. In the event of any inconsistency, the written booking confirmation or storage agreement will take precedence over any verbal arrangements.
Booking Process
You may request a booking for storage or removal services by contacting us through our website or other communication channels we make available. All bookings are subject to availability and to our acceptance.
We may request information from you to prepare a quotation, including but not limited to the volume and nature of your goods, desired storage unit size, access requirements, property access details for removal services, and intended duration of storage. Quotations are provided in good faith based on the information you supply and may be revised if that information is inaccurate or incomplete.
A contract for services is formed when we issue written confirmation of your booking or when you sign a storage agreement, whichever occurs first. We reserve the right to refuse any booking at our discretion, including where we reasonably believe the goods to be stored are unsuitable, dangerous, unlawful, or otherwise in breach of these Terms and Conditions.
For removal and transport services, we may ask to carry out a pre-move assessment. Where this is not possible, you are responsible for providing accurate descriptions of access conditions, parking arrangements, number of floors, and whether lifts are available. Charges may be amended if the actual conditions differ materially from those described.
Payments and Charges
All fees for storage and related services are payable in accordance with the pricing and payment terms specified in your booking confirmation or storage agreement. Unless otherwise agreed in writing, storage fees are payable in advance for each billing period and removal or transport charges are payable in full prior to, or on, the date of service.
We may require a deposit or advance payment to secure your booking. Any deposit requirements will be communicated to you before your booking is confirmed. A booking may not be finalised until the required deposit or advance payment has been received by us.
Payment must be made using a method we accept at the time, such as debit card, credit card, bank transfer or other methods we may introduce. You are responsible for ensuring prompt payment so that funds reach us by the due date.
If payment is not received by the due date, we may, after giving reasonable notice where required by law, apply late payment charges, restrict access to the storage unit, withhold provision of removal services, or exercise a lien over the goods in storage. We also reserve the right to terminate the contract in accordance with the termination section of these Terms and Conditions.
Our charges may be reviewed periodically. We will give you reasonable notice of any changes in storage charges. If you do not accept the revised charges, you may terminate your storage agreement before the new charges take effect, subject to your obligation to pay any outstanding amounts and remove your goods.
Access and Use of Storage Units
Access to storage units is subject to our operating hours and access procedures. You must comply with any security arrangements or site rules we notify to you, including identification requirements, access controls, and health and safety instructions.
You are responsible for ensuring that the unit you book is suitable for the volume and type of goods you intend to store. We do not guarantee that a particular unit size is suitable for any specific purpose. You must not share keys, codes or access devices with unauthorised persons and must keep them safe. You are responsible for the actions of anyone you permit to access your unit.
Storage units must be used solely for the storage of permitted goods. You must not use any unit as a residence, office, place of work, or for any purpose other than storage. You must keep your unit clean and in good order and must not cause damage to the unit or any part of the facility.
Prohibited and Restricted Goods
You must not store or permit to be stored any of the following goods:
Any items that are illegal to possess or store under applicable law.
Explosives, firearms, ammunition, weapons, flammable or combustible materials, gases, chemicals, radioactive materials, toxic or hazardous substances.
Perishable goods, foodstuffs, living plants or animals, or any goods which may deteriorate, attract vermin, or cause odour or contamination.
Waste, including but not limited to household rubbish, building rubble, clinical waste, or any material classed as controlled or hazardous waste under applicable regulations.
Any items which are otherwise likely to cause harm, damage, nuisance or annoyance to our staff, other customers, the property, or the environment.
If we discover that prohibited or unsafe goods are stored, we may take any reasonable action we consider necessary to remove, isolate or dispose of such goods. Where reasonably possible, we will notify you in advance, but where there is an immediate risk to safety or property, we may act without prior notice. You will be responsible for all costs we reasonably incur in dealing with such goods, including any cleaning, disposal and regulatory costs.
Waste Regulations and Disposal
You are responsible for ensuring that no waste is left in your storage unit, in common areas, or on our premises. All unwanted items and packaging should be removed by you and disposed of lawfully. You must comply with all applicable waste and environmental regulations and must not leave any item that could be construed as abandoned waste.
We are not a waste disposal facility and do not accept household, commercial, or construction waste. If you leave waste or unwanted items on our premises or in your unit at the end of the contract, we may arrange for their removal and disposal and may charge you a reasonable fee to cover our costs, including labour, transport and disposal charges imposed by authorised waste carriers or facilities.
Where regulated or hazardous waste is discovered, we may be required to notify relevant authorities and to use specialist contractors. You will be responsible for all costs and liabilities arising from the presence of any hazardous or controlled waste you bring onto our premises, regardless of whether you intended to store it.
Customer Responsibilities
You are responsible for packing, securing and labelling your goods appropriately unless we have expressly agreed to provide packing or loading services. Goods should be packed in a way that protects them against damage during handling, transport and storage, and that does not present a risk to persons or property.
You must ensure that all aisles and access routes within your storage unit are kept safe and unobstructed so that goods can be accessed without risk of injury or damage. Heavy or bulky items should be stored securely and safely.
You must notify us promptly of any change to your contact details, including your address and any emergency contact. We will rely on the most recent contact details you have provided for all communications related to your contract.
Our Liability
We will provide our services with reasonable care and skill. However, your goods are stored at your own risk unless we have expressly agreed in writing to provide extended liability or additional insurance cover for specific items or values.
We are not liable for loss of or damage to goods arising from any of the following:
Your failure to properly pack, secure or protect your goods.
Inherent defects or characteristics of the goods, including wear and tear, deterioration, rust, mould, mildew, vermin infestation, or atmospheric or temperature changes that are not caused by our negligence.
Loss or damage caused by events outside our reasonable control such as natural disasters, flooding, storms, fire, terrorism, war, civil disturbance, or action by government or regulatory authorities, except to the extent that such loss or damage results from our failure to take reasonable precautions.
Loss of or damage to items that you have prohibited from being stored under these Terms and Conditions or which you have concealed from us.
Our total liability for loss of or damage to your goods, whether arising in contract, tort, negligence or otherwise, shall, to the extent permitted by law, be limited to a reasonable sum proportionate to the value of the goods and the charges paid by you for the relevant services, unless we have expressly agreed a higher limit in writing. We do not exclude or limit our liability for death or personal injury caused by our negligence or for any other liability which cannot be excluded by law.
We strongly recommend that you arrange appropriate insurance cover for your goods for their full replacement value. We may offer or arrange insurance as a separate contract, which will be subject to its own terms and conditions.
Liability for Removal and Transport Services
Where we provide removal or transport services, we will take reasonable care in handling and transporting your goods. You must inform us of any items of unusual value, fragility or sensitivity, so that suitable precautions can be taken. We reserve the right to refuse to handle any item that we reasonably consider presents an undue risk to health, safety or property.
If any goods are lost or damaged during removal or transport through our fault, our liability will be subject to the same general limitations described in the liability section above, unless otherwise agreed in writing or required by law. We are not liable for delays in collection or delivery caused by circumstances beyond our reasonable control, including traffic conditions, access restrictions, or actions of third parties.
Cancellations and Amendments
You may cancel or amend your booking for storage or removal services by notifying us in advance. The required notice period and any applicable charges will be set out in your booking confirmation or storage agreement. Where no specific cancellation terms are stated, the following will apply.
For storage agreements, you may terminate by giving at least 14 days written notice, subject to payment of all storage charges due up to the end of the notice period and removal of your goods from the unit.
For removal or transport bookings, cancellations made more than 7 days before the scheduled service date will normally be free of charge. Cancellations made between 7 days and 48 hours before the service date may incur a reasonable administrative charge. Cancellations made less than 48 hours before the service date may be charged up to the full quoted amount, reflecting the time reserved and resources allocated.
If you wish to amend your booking, for example by changing dates, times, unit size or scope of removal services, we will try to accommodate your request but cannot guarantee availability. Amendments may result in changes to the quoted price.
We may cancel or suspend services if you breach these Terms and Conditions, fail to pay sums due, or if we reasonably believe that providing services would be unsafe, unlawful or otherwise inappropriate. Where we cancel for reasons outside your control and not related to your breach, we will refund any prepayments for services not yet provided, but will have no further liability for any consequential losses.
Termination of Storage Agreement
Either party may terminate a storage agreement by giving the notice required in the contract or, if none is specified, by providing at least 14 days written notice. On termination, you must pay all sums due, remove all goods from the unit, and leave the unit clean and free of rubbish by the end of the notice period.
If you do not collect your goods and settle all outstanding charges, we may, after giving any notice required by law, exercise a lien over the goods and, ultimately, sell or dispose of them to recover unpaid amounts and reasonable costs incurred. Any surplus funds after deduction of sums owed will be held for you for a reasonable period.
Privacy and Data Protection
We will collect and process personal data about you for the purposes of managing your booking, providing services, maintaining security and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which may be updated from time to time and made available to you upon request.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we have an opportunity to address them. We will investigate complaints in a fair and timely manner and will aim to resolve them by agreement where reasonably possible.
If a dispute cannot be resolved through our internal process, either party may consider using alternative dispute resolution methods where available. These Terms and Conditions do not prevent you from bringing legal proceedings in the courts as permitted by law.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our operating practices. Where you have an ongoing storage agreement, we will give you reasonable notice of any material changes that may affect your rights or obligations. If you continue to use our services after the changes take effect, you will be deemed to have accepted the updated terms.
Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us for storage, removal or related services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear any disputes arising out of or in connection with these Terms and Conditions or any related contract, without prejudice to any rights you may have as a consumer to bring proceedings in another jurisdiction where mandated by law.
Entire Agreement
These Terms and Conditions, together with your booking confirmation and any written storage or service agreement, constitute the entire agreement between you and Self Storage Merton in relation to the services provided. They supersede any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
Your continued use of our storage and removal services signifies your acceptance of these Terms and Conditions.
